Frequently Asked Questions - Data Transfer Process

General Data Transfer Questions

As part of Xinaps’ acquisition by Solibri, we are integrating our systems to enhance customer experience and streamline operations. This includes transferring relevant customer, prospect and business data to Solibri’s communication platforms for marketing, sales and development purposes. Please note that your subscription preferences will be transferred seamlessly to Solibri, and you will continue to receive updates under the same terms.

The transferred data includes contact details (name, e-mail, phone number), company information, job title, previous interactions with Xinaps, purchase history and product usage data. No sensitive financial information is transferred.

Yes, we adhere to strict security protocols in compliance with GDPR (UK & EU), CCPA (US) and other applicable data protection laws. All data transfers are encrypted and stored securely.

Yes, you have full control over your data. If you wish to opt out of receiving further communications or data transfer, you can easily update your preferences by clicking the unsubscribe link at the bottom of any of our e-mails. This will allow you to stop receiving all communications or tailor your preferences.

Your experience will remain seamless, but you may start receiving communications from Solibri regarding Solibri's offerings. Your account access and services will continue as usual.

Marketing & Communications Data Transfer

Your data may be used to personalize marketing campaigns, send relevant product updates, invite you to webinars and offer exclusive promotions tailored to your interests.

You may receive communications from Solibri regarding Solibri's offerings. You can manage your preferences or opt out or modify your subscription at any time using the unsubscribe link provided in any of our e-mails.

No, we do not sell or share your data with third-party advertisers. Data is only used internally within Solibri for marketing and business purposes.

Sales & Customer Relationship Data Transfer

Sales teams may use your data to provide tailored product recommendations, follow up on inquiries and improve customer relationship management.

Our team will support you throughout this process to ensure a seamless transition that does not compromise time, value or quality. We will work closely with you to ensure that your workflow is well-integrated with Verifi3D, making sure that the transition is smooth and efficient.

Product Development & Usage Data Transfer

Product usage data helps us improve features, optimize performance and develop new solutions based on customer needs.

Yes, where applicable, we anonymize data before analysis to ensure privacy and compliance with regulations.

Compliance & Legal Considerations

Yes, we comply with GDPR, CCPA and other relevant regulations to ensure your data is handled lawfully.

Your data is securely stored on Solibri’s servers in compliance with regional data protection laws.

As per GDPR, you have the right to access, correct, or request deletion of your data at any time. If you wish to exercise any of these rights, please contact us at [email protected].

If you have further questions, please reach out to us at [email protected].

Legal

A Cookie Policy explains what Cookies are and how We use them. You should read the policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.

You can access the Solibri Cookie Policy by clicking here and the updated Verifi3D Cookie Policy here.

A Privacy Policy outlines the ways in which a Company collects, manages, processes, and values its Customers' personal data on a Website or App, as required by law.

You can access the Solibri Privacy Policy by clicking here and the updated Verifi3D Privacy Policy here for more details on how we protect your data and the specific rights you have regarding your personal information.

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